Northwestern Medicine Partners with Elaborate to Advance Intelligent Inbasket Infrastructure

CHICAGO, IL – [January 2026]  Northwestern Medicine, a leading academic medical center and integrated health system, announced a partnership with Elaborate to deploy intelligent inbasket infrastructure in support of clinician efficiency and operational scale.

As an academic medical center delivering highly complex, team-based care, Northwestern Medicine faces increasing volumes of digital communication across patients, care teams, and systems. The clinical inbasket— central to nearly every aspect of care delivery—has become a critical operational surface requiring new infrastructure to support clinicians without disrupting clinical practice.

Through this partnership, Northwestern Medicine is working with Elaborate to bring its clinical intelligence directly into the Epic inbasket. Embedded natively in the EHR, the platform is designed to triage, automate, and streamline inbox work using real-time clinical context from the patient chart—reducing unnecessary back-and-forth while maintaining clinical rigor and safety.

Northwestern Medicine joins a growing group of leading health systems working with Elaborate to modernize inbasket operations, including other large academic medical centers and enterprise health systems across the country. Together, these organizations are rethinking how inbox work is supported at scale—treating it not as an individual burden, but as shared clinical infrastructure.

“The inbasket has become one of the most consequential—and underbuilt—parts of modern clinical operations,” said Nicole Bocskocsky, CEO of Elaborate. “Academic medical centers like Northwestern Medicine operate at the highest levels of clinical complexity, education, and research. We’re proud to work alongside their teams to bring intelligent, protocol-driven infrastructure into the inbox in a way that supports clinicians and respects how medicine is practiced.”

Elaborate’s platform is grounded in a deterministic, protocol-based clinical system developed by physicians and clinical operators. By leveraging structured data and evidence-based workflows, the technology delivers consistent, transparent support for inbox tasks—without relying on black-box generative models or introducing workflow disruption.

As part of the partnership, Northwestern Medicine and Elaborate will work closely to evaluate impact on clinician experience, inbox volume, and after-hours work, helping inform broader efforts to protect clinical capacity and sustain academic practice at scale.

About Elaborate

Elaborate is the infrastructure for a smarter inbasket. Its Protocol Intelligence platform leverages structured clinical data and evidence-based workflows to streamline patient communications, reduce inbasket time, and protect clinical capacity at scale. Trusted by leading health systems including Cedars-Sinai, Northwestern, Austin Regional Clinic, and Mosaic Health, Elaborate delivers relief clinicians can feel and impact executives can measure.
Learn more at www.elaborate.com.

About Northwestern Medicine

Northwestern Medicine is Chicago’s premier integrated academic health system, offering world-class, compassionate care across 11 hospitals and more than 200 outpatient and ambulatory sites. Anchored by Northwestern Memorial Hospital and affiliated with the Northwestern University Feinberg School of Medicine, Northwestern Medicine combines outstanding clinical care with cutting-edge research and education to advance health care, improve patient outcomes, and transform the future of medicine. To learn more, visit www.nm.org.